Welcome to Flower Delivery BKK, operated under the official company name Dokmai Chokdee Ramruay Somwang Co., Ltd. Our company is committed to providing the highest quality flower and gift delivery services. By accessing and using this website, you agree to comply with and be bound by the terms and conditions outlined in this document.

1. Orders and Payment
1.1 Placing an order through this website constitutes confirmation of your intention to purchase the flowers and gifts as specified in the order.
1.2 Payment for products must be made using one of the methods specified on the website, such as credit card, debit card, or bank transfer.
1.3 In the event of any errors in transactions or payments, you will be notified to take corrective action.
1.4 If payment is not confirmed within the specified time, the order may be automatically canceled.

2. Delivery
2.1 Delivery will be made to the address provided in the order, subject to the availability of service in the designated area.
2.2 We will make every effort to deliver the products as specified in the order. However, if delays occur due to factors beyond our control, such as adverse weather conditions or logistical restrictions during peak seasons, we will notify you in advance and strive to complete the delivery as soon as possible.
2.3 If the product arrives damaged or does not match the order, you may contact us to request a refund or replacement.

3. Refund Policy
3.1 You may request a refund within 24 hours of receiving the product if the item is incorrect or damaged.
3.2 Refunds will be processed in accordance with the terms specified, provided that proof of purchase and details of the damaged product are submitted.
3.3 The company reserves the right to refuse a refund if the return request does not comply with the policy outlined above.

4. Use of the Website
4.1 You agree not to use this website or its contents for any unlawful purpose or in violation of any applicable regulations.
4.2 You agree not to copy, modify, or alter the content of the website for commercial purposes without permission from the company.
4.3 The company reserves the right to amend or cancel these terms and conditions as deemed appropriate, and any changes will take effect immediately upon posting on the website.

5. Protection of Personal Data
5.1 We are committed to protecting your personal data. We will store and handle your information securely and only use it for transactions and customer service purposes.
5.2 Personal information will not be disclosed to third parties unless required by law or with your consent.
5.3 The company takes appropriate measures to protect your personal data from unauthorized access.

6. Limitation of Liability
6.1 The company will not be liable for any damages or losses caused by events beyond our control, such as adverse weather conditions or errors beyond the company’s control.
6.2 The company will not be liable for damages arising from the misuse of services or violation of the terms and conditions by you.

These terms and conditions have been established to comply with legal requirements and standard business practices. If you have any questions about these terms or need further information, please feel free to contact us through the channels provided by the company.