Thank you for choosing Flower Delivery BKK. We are committed to providing high-quality flower and gift delivery services, with your satisfaction being our top priority. Please read this refund policy carefully:

1. Refund Conditions
1.1 Refund requests can be made in the following cases:
• The product delivered is damaged.
• The product delivered does not match the order, such as incorrect type or size.
1.2 Flower colors may vary slightly due to weather conditions or the natural characteristics of flowers. However, we will do our best to make the arrangement as beautiful and appropriate as possible.
1.3 Refund requests must be made within 24 hours of receiving the product. If this time frame is exceeded, the company reserves the right to decline the refund request.

2. Refund Request Process
2.1 To request a refund, please contact us via Line@ at @flowerdeliverybkk
2.2 Please provide the following information when requesting a refund:
• Order number
• Details of the issue with the product
• Photos of the damaged or incorrect product (if applicable)
• Delivery proof

2.3 After receiving the refund request, the company will review the request and notify you of the outcome within 3 business days.

3. Refund Approval
3.1 If the refund request is approved, the amount will be refunded to the payment method used for the order. The company reserves the right to choose the most appropriate refund method.
3.2 Please note that the refund process may take several business days, depending on the payment service provider’s policies.

4. Cases Where Refund Cannot Be Provided
4.1 Refunds will not be issued in the following cases:
• Products not purchased directly from Flower Delivery BKK
• Products that have been altered or used after delivery
• Change of mind after receiving the product

5. Delivery Issues
5.1 If the delivery is delayed due to circumstances beyond our control, such as adverse weather or shipping issues from the delivery service provider, we cannot provide a refund. However, we will do our best to resolve the issue and ensure prompt delivery.

If you have any further questions regarding the refund policy or refund requests, please contact us through the provided communication channels.